Responsibilities:

• To manage the integration of incentives plan
• To calculate incentive payment
• To manage disputes relating to incentive payment
• To create and prepare monthly report and perform analysis
• To be able to multi-task and meet deadlines

Requirements:

• A general Diploma or Degree
• Min 2 years in telco industry
• Strong analytical skills and process focus
• Must be meticulous, able to use sound judgment in the execution of tasks
• Able to communicate effectively in English, Bahasa and Mandarin
• Age between 24 to 28

Responsibilities:

• To provide support to subscribers on MNP, Prepaid & Postpaid submission matters
• To update subscriber status in system
• To ensure subscriber application forms comply with SOPs and adherence to MCMC guidelines
• To check and update monthly report and perform analysis from time to time
• To handle and revert on call & email enquiries from relevant parties
• To co-ordinate with all relevant parties
• Be able to multi-tasking & meeting deadlines
• Other ad-hoc assignments from time to time

Requirements:

• Candidate must possess at least Diploma in Business Studies
• Computer Literate, well verse in Excel
• Required language(s): English, Chinese and Bahasa Malaysia
• Must be able to do over-time as and when required
• Applicants should be Malaysian citizens or hold relevant residence status
• Fresh graduate are welcome to apply

Responsibilities:

• To monitor stock in and stock out, keep track on stock record
• To arrange stock distribution
• To prepare stock report when required
• To complete any other assigned tasks from superior as and when required

Requirements:

• Candidate must possess at least SPM and above
• Computer Literate
• Required language(s): English, Chinese and Bahasa Malaysia
• Those with Inventory control experience will be an added advantage
• Able to work independently with minimum supervision
• Applicants should be Malaysian citizens or hold relevant residence status.

Responsibilities:

• To provide support to subscribers on MNP, Prepaid & Postpaid submission matters.
• To update subscriber status in system.
• To ensure subscriber application forms comply with SOPs and adherence to MCMC guidelines.
• To check and update monthly report and perform analysis from time to time.
• To handle and revert on call & email enquiries from relevant parties.
• To co-ordinate with all relevant parties.
• Be able to multi-tasking & meeting deadlines.
• Other ad-hoc assignments from time to time.

Requirements:

• Candidate must possess at least Diploma in Business Studies.
• Computer Literate, well verse in Excel.
• Required language(s): English, Chinese and Bahasa Malaysia .
• Must be able to do over-time as and when required.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Fresh graduate are welcome to apply.

Responsibilities:

• Initiate and monitor the timely delivery of subscribe credit approval process.
• Take immediate action on delinquent accounts.
• Perform Credit Control activities in order to prevent and collect outstanding subscribe debt, while maintaining customer satisfaction.
• Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles.
• Issue timely reminder & demand letters on long overdue accounts.
• Verify documentation and evaluate & propose recommendation of credit applications and dealers Security Deposit monitoring.
• Review and release orders on credit hold after verifying justification from relevant parties.
• Liaise with solicitors on litigation issues, and attend & follow up on legal cases.
• Attend to subscribe credit enquiries.

Requirements:

• Degree or Diploma in Accountancy or equivalent.
• At least 2 -3 years of relevant working experience in credit management.
• Possess good analytical and interpersonal skills, able to communicate in English & Mandarin.
• Good communication and interpersonal skills.
• Self-motivated, result-driven, accurate, good team player and able to work with minimum supervision.
• Applicants should be Malaysian citizens or hold relevant residence status.

Responsibilities:

• Proactively attends to all walk-in, handles retail sales, service enquiries, payments and complaints.
• Responsible in handling customer information, monetary transactions and company assets (handsets, accessories, SIM card, cash floats, daily collections) ensuring proper control, reconciliation, accurate documentation and timely updates in systems so that there is no lost, fraud or abuse.
• Liaise with relevant department to resolved issues brought up by subscriber.
• Ability to use an effective customer oriented approach that support effective telephone communication and email handling in accordance to company guidelines.
• Interacts with superiors and team members to achieve work objectives and meet commitments to customers.

Requirements:

• With minimum 1 years of relevant working experience in customer service.
• Knowledge of customer service principles and practices.
• Able to speak fluently in English, Bahasa Malaysia and Mandarin.
• Candidate should be able to multitask, possess good problem solving skills and demonstrate a positive and service orientated attitude
• Pleasant disposition, patient and self disciplined.
• Good interpersonal and problem-solving skills.
• Candidate must possess at least a Secondary School/SPM/"O" Level/Diploma/Degree in any field.
• Fresh graduates or those with a min of 1 year contact-center experience are encouraged to apply.
• Computer savvy.
• Able to work independently with minimum supervision.